I explore how companies and institutions interact with stakeholders on the topics of innovation and privacy.
I’m the author of seven books on brands and reputation, a Forbes contributor and former Advertising Age columnist, marketing category expert at Answers.com, and a frequently quoted media resource on breaking business news. I am president of Arcadia Communications Lab, where we help clients build reputations through innovation narratives that differentiate, and privacy communications the engage; lead Consensiv, a services firm dedicated to reputation metrics and advisory for public companies; work as a managing director of TechNexus, a private sector venture collaborative focused on technology innovation; serve as a brand advisor to Orion Era, a space entertainment company, and act as counsel to Futurelab, a global customer-centricity advisory. I am also a Senior Fellow Emeritus at the Smithsonian’s National Museum Of American History, and a Disruptor Foundation Fellow.
I also create curiously entertaining museum audio tours for Amuseum Guides, and record music as Alphonso Mozart. I previously wrote about the intersection of brands & technology innovation for InformationWeek.
The End of Anonymity
I am currently at work on my 8th book, The End of Anonymity: Why your privacy is worth far more than quicker sign ins and better ads, which will explore the historical conflict between individual privacy and the needs of communities to know and serve their members, as well as the economic, political and social purposes to which privacy and identification have been put. I’m posting regular essays on my thoughts and progress.